How Transamerica Cut Retirement Consolidation Timelines in Half with Zingly

Consolidating retirement accounts has never been simple. For most Americans, it meant paperwork, multiple phone calls, fragmented steps — and weeks of uncertainty. Transamerica, one of the country's leading providers of retirement and investment solutions, knew this experience needed to change.

Today, Transamerica announced Pearl, The Transamerica Virtual Assistant℠ — their new branded digital experience built on the Zingly AI platform. Zingly provides the secure, multimodal AI technology layer — including AI Buddy and Digital Rooms — that powers Pearl's intelligent, continuous participant journey.

When someone changes jobs or approaches retirement, moving savings from old accounts into a single plan should be straightforward. In reality, the process has historically been fragmented — disconnected channels, repeated explanations, and no clear sense of what comes next.

This friction causes people to delay or abandon the process entirely, leaving retirement savings scattered across accounts and harder to manage.

Built on Zingly's AI platform, Pearl creates a single, persistent participant space where AI guidance, relevant data, and human support are unified. Participants are guided through every step:

Powered by Zingly's Digital Rooms, Pearl blends digital efficiency with human warmth. Participants can connect with a Transamerica representative at any point — whether they have questions, need reassurance, or simply prefer speaking with a person.

Outside business hours, Zingly's AI Buddy stays available around the clock to answer questions, maintain progress, and preserve context — so participants never have to start over or lose their place.

Pearl has already cut typical consolidation timelines by more than 50% — with no additional fees for participants. This is what enterprise AI done right looks like: not replacing human connection, but making it available exactly when and where it matters most.