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Welcome to the Zingly.ai Resource Center—your hub for insights, innovation, and inspiration. Explore videos, webinar replays, case studies, and blog posts designed to help you transform customer engagement and drive meaningful business growth.

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Thought leadership

Agentic AI vs. Conversational AI: Better Together

Discover how Agentic AI and Conversational AI complement each other to deliver seamless, personalized, and action-driven customer experiences.

By

Zingly.ai

December 5, 2024

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Zingly blog

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Thought leadership

AI in Fintech: Mitigating Risk and Maximizing Value

The fintech industry is at a turning point. Generative AI (GenAI) is no longer just a buzzword—it’s a transformative force shaping how financial institutions operate, engage with customers, and manage risk.

71% of Consumers Say Calling Customer Service Is More Stressful Than the Problem Itself, Zingly Report Finds

71% of Consumers Say Calling Customer Service Is More Stressful Than the Problem Itself, Zingly Report FindsExpected long hold times, abandoned calls and poor experiences plague the outdated processes of customer service

Zingly Announces a Proven, Safe-AI Solution for Banks and Financial Institutions to Drive Revenue Growth with Cost Reduction

By

Zingly.ai

October 28, 2024

Case studies

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Financial Services

Fortune 500 Financial Services Company

Fortune 500 Financial Services company Expands Use of Artificial Intelligence to Enhance Customer Experience and Drive Financial Well-Being

By

Zingly.ai

May 5, 2024

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Research

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Modernizing Service Experiences With AI & Digital

Video

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On-Demand: Transforming CX in Fintech

Transforming the Customer Experience in Fintech with Zingly's Gaurav Passi

PayPod host Kevin Rosenquist sits down with Gaurav Passi, CEO of Zingly.ai, to discuss how AI, automation, and hyper-personalization are reshaping the future of customer experience (CX) in the fintech industry. 💡 What You’ll Learn: ✅ Why traditional customer service models are failing ✅ How AI-powered relationship banking builds trust ✅ The truth behind Fear of Reaching Out (FORO) in digital banking ✅ How fintechs can scale hyper-personalized customer engagement ✅ The future of omnichannel banking & why most companies get it wrong

By

Zingly.ai

February 21, 2025

Ticker News Interview

Ticker News: Interview with Gaurav Passi

In this interview, Zingly CEO Gaurav Passi discusses how AI can enhance customer experience without losing the human touch by integrating AI, human expertise, and data to drive cost savings, improve customer satisfaction, and increase revenue. He highlights the shift in customer interactions from call centers to digital channels, the importance of AI-driven automation with seamless human intervention, and the need for regulated industries like banking and healthcare to ensure AI accuracy and compliance while prioritizing customer sentiment and revenue growth.

By

Zingly.ai

January 8, 2025