AI Customer Service and Support

NoT Bolt-on Hype. Authentic AI-CX is now.
 Provide excellent experiences to every customer. Through every channel.

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Powering CX for Growth-Focused Enterprises in Regulated and High-Touch Industries

How to start with AI?

Zingly has the tech and the know-how to start small & scale fast.

What industries does Zingly support?

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We, at Zingly, believe that

CX of today must bring together GenAI + Digital + Humans‍

When it does, it results in higher revenue for your business and game-changing experience for your customers.

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Questions on your mind

Q:

How do I choose between AI and Humans? Copy 3

AI Agents: AI agents can reduce costs, operate 24/7, and handle repetitive tasks efficiently while maintaining accuracy and compliance. However, they struggle with complex or sensitive situations, lack empathy, and may misinterpret ambiguous requests, which can frustrate users. 
Humans: Humans excel at empathy, judgment, and handling complex scenarios, adapting to unique situations and detecting subtle cues. Downsides include higher costs, slower handling of repetitive tasks, and variability in performance. 
Hybrid (AI + Humans): A hybrid approach leverages AI for routine tasks and humans for complex interactions, improving efficiency and user experience. Challenges include ensuring smooth handoffs, consistent quality, and careful workflow design to avoid frustration.

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Q:

How do I choose between AI and Humans? Copy 2

AI Agents: AI agents can reduce costs, operate 24/7, and handle repetitive tasks efficiently while maintaining accuracy and compliance. However, they struggle with complex or sensitive situations, lack empathy, and may misinterpret ambiguous requests, which can frustrate users. 
Humans: Humans excel at empathy, judgment, and handling complex scenarios, adapting to unique situations and detecting subtle cues. Downsides include higher costs, slower handling of repetitive tasks, and variability in performance. 
Hybrid (AI + Humans): A hybrid approach leverages AI for routine tasks and humans for complex interactions, improving efficiency and user experience. Challenges include ensuring smooth handoffs, consistent quality, and careful workflow design to avoid frustration.

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Q:

How do I choose between AI and Humans? Copy

AI Agents: AI agents can reduce costs, operate 24/7, and handle repetitive tasks efficiently while maintaining accuracy and compliance. However, they struggle with complex or sensitive situations, lack empathy, and may misinterpret ambiguous requests, which can frustrate users. 
Humans: Humans excel at empathy, judgment, and handling complex scenarios, adapting to unique situations and detecting subtle cues. Downsides include higher costs, slower handling of repetitive tasks, and variability in performance. 
Hybrid (AI + Humans): A hybrid approach leverages AI for routine tasks and humans for complex interactions, improving efficiency and user experience. Challenges include ensuring smooth handoffs, consistent quality, and careful workflow design to avoid frustration.

‍

Q:

How do I choose between AI and Humans?

AI Agents: AI agents can reduce costs, operate 24/7, and handle repetitive tasks efficiently while maintaining accuracy and compliance. However, they struggle with complex or sensitive situations, lack empathy, and may misinterpret ambiguous requests, which can frustrate users. 
Humans: Humans excel at empathy, judgment, and handling complex scenarios, adapting to unique situations and detecting subtle cues. Downsides include higher costs, slower handling of repetitive tasks, and variability in performance. 
Hybrid (AI + Humans): A hybrid approach leverages AI for routine tasks and humans for complex interactions, improving efficiency and user experience. Challenges include ensuring smooth handoffs, consistent quality, and careful workflow design to avoid frustration.

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Tell me more about Zingly HITL (Human-in-the-Loop)

The agility of a startup.

The rigor & the experience of an enterprise-grade platform.

Rigid chatbots

Agentic AI

Zingly Buddy automates transactional support to let you focus on growing your revenue & customer base. Free up your best reps to drive high-value interactions across voice and digital: New Customer Acquisition, Cross-Sell & Up-Sell, and Relationship Management. Do what matters.

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Knowledge experts

Agent Copilot

Zingly Agent Assist enables your agents to be the best they can be, at scale. Bring all of your expert knowledge to your front-door so you can grow your business without growing your workforce. We call it superhuman because efficiency and quality are the name of the game.

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Siloed channels

All-in-One CC

Zingly Rooms™ shift away from traditional calls and chats to AI-native experiences that actually work. Consolidate siloed channels with a secure, persistent and collaborative space for your business and your customers. Offer the CX you would choose for yourself.

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Large Language Model (LLM)

Zingly is LLM agnostic and supports a variety of models to fit the needs of every industry and use case.

Human in the loop

High touch, high scale. Because humans are still the best we have for building lasting customer relationships.

In the news

“ CX start-up Zingly recently announced a suite of AI solutions for banking, financial services, and insurance (BFS) institutions that underscore AI’s increasing role in enhancing operational efficiency and revenue growth through personalized customer engagement in a complex and highly regulated sector. “

Zeus Kerravala, Principal Analyst

ZK Research

“ The company has been able to engage with 5x more customers than traditional 1:1 phone conversations, while also reducing typical conversion time from 60 to 18 days, resulting in tens of millions of dollars of revenue uplift. The same technology can also enable enterprises to handle other business-critical use cases like customer acquisition, onboarding and success. “

Shubham Sharma, Writer

VentureBeat

“ With global inflationary pressures increasing the cost per call and limiting scalability due to the finite number of agents, the need for industry disruption was evident.Zingly aims to address these challenges by offering a faster, more secure, and more efficient customer experience compared to traditional phone calls and conversational AI chatbots.“

Bryan Wassel, Writer

Yahoo Finance

“ One way to leverage all of your customer data is to integrate AI into your customer interactions. The catch, though, is figuring out how AI can be additive instead of subtracting value. AI can bring scale customer service and recommendations to help customers day or night, on any channel. “

Mandy Bray, Writer

Hubspot

“ While AI is revolutionizing customer service and support by enabling businesses to scale their operations efficiently, maintaining the human touch with customers to foster genuine relationships is still important. But the human touch doesn’t have to kick in until it’s needed. And in the perfect world, the platform will recognize customers’ reactions when they aren’t getting the answers they need. “

Shep Hyken, Contributor

Forbes