Members do not stop needing help when the branch closes.
Zingly extends trusted member service beyond branch hours, using AI where it helps and bringing in employees with the full context when human judgment or authority is required.
The relationship starts to feel like every other bank.
A member may need to resolve a problem, move money, address suspected fraud, understand a loan, or make an important financial decision at night or over the weekend. They chose a credit union because they value trust and personal service. When help depends on branch hours, phone queues, disconnected systems, or finding the right employee, the relationship begins to feel like every other financial institution.
The member loses access to the relationship they value. The credit union loses the advantage that makes it different.
Image
Gap videoOne place, even after hours.
Members start when they need to, keep their place, and reach a person with context when it counts.
Retirement journey
The Retirement journey
1217976872
c6adae77d6
retirement
Flight cancellation
Flight cancellation
1203074268
74f2761679
airlines
Insurance journey
The Insurance journey
1225623031
e8f4ab837b
insurance
Direct rollover
Direct rollover
1204189305
89800fc2d8
retirement
Damaged baggage
Damaged baggage
1219182645
2d1409eeb4
airlines
How Zingly applies
Rooms
Keeps the work together.
Journeys
Runs the steps and keeps them moving.
ZinglyIQ
Understands the need and coordinates what happens next.
Foundation
Connects systems and keeps people in control.
Ignite
Tailors it to credit unions.
Journeys
After-hours member service
Keep serving members outside branch hours with AI, and bring in employees with the full story when judgment or authority is needed.
- Account servicing
- Lending and application follow-up
- Fraud and dispute support
- Financial guidance
- New-member onboarding
- Serve more needs after hours
- Protect member loyalty
- Capture more opportunities
- Reduce repetitive servicing
- Preserve the human relationship
Journey card
