Zingly Research

Reimagining the Airline Traveler Experience with Zingly

Zingly Demo: Reimagining the Airline Traveler Experience

Reimagining the Retirement Experience with Zingly

See how Zingly guides savers through rollovers and distributions, with live advisors in the loop where it counts.

The Room Where It Happens

Most customer experience problems aren't staffing problems. They're architectural. Zingly Rooms gives AI and humans a shared, persistent space to work from.

From Damage Claims to Rebooking: What AI Can Now Handle End-to-End

See how leading airlines are using agentic AI to resolve complex customer issues end-to-end — from baggage claims to rebookings — automatically.

How Transamerica Cut Retirement Consolidation Timelines in Half with Zingly

Transamerica launched Pearl, an AI + human experience powered by Zingly, cutting retirement plan consolidation timelines by more than 50%. See how it works.

Containment Isn’t Resolution: Why Voice AI Metrics Are Misleading Financial Services Leaders

Containment doesn’t equal resolution. Learn how banks and credit unions are using agentic Voice AI to reduce repeat calls and actually resolve customer issues.

What Happens at Future Branches (Shouldn’t Stay There)

Future Branches Austin 2025 gathers the people who are shaping what banking feels like in a world that is both physical and digital.

Zero-touch IT Support Powered by Agentic AI

Optimizing IT Helpdesk with Zingly.ai

Qualify, Recommend, Convert. Outbound Success with Zingly.ai

Qualify, Recommend, Convert: Outbound Journeys with Agentic AI

Persistent CX Starts with One Call Zingly’s Multimodal AI in Action

How Multimodal AI Bridges the Gap Between Phone and Digital

Website FAQs,Reinvented

Zingly’s Buddy Bar uses Agentic AI to deliver 24/7 personalized website engagement and reduce call center volume.

Agentic AI in Action Resetting a Forgotten Password Without the Call Center

Instantly resolve forgotten passwords with Agentic AI—no agent, no wait.

Introduction to Zingly - Revolutionizing Customer Engagement

Revolutionize Customer Engagement with Zingly.ai. Agentic AI CX Solutions

How Agentic AI Prevents Churn and Increases Wallet Share

From Withdrawal to Retention: How AI Turns Risk Into Opportunity

Disputing a Charge with Agentic AI

Zingly’s persistent AI Rooms let customers dispute charges, get updates, and resolve issues digitally—without calling the contact center.

Boost Agent Productivity with AI Driven, Embedded Workspaces

An AI-powered workspace that helps employees manage conversations, streamline workflows, and deliver smarter service.

Account Information On Demand

Zingly’s Agentic AI gives digital banking customers instant, self-service access to account details—no clicks, no delays.

Ultimate CCW Las Vegas 2025 Field Guide

Heading to CCW Las Vegas 2025? Discover the top AI sessions, Zingly.ai’s workshop on Agentic AI, booth #221 experiences, and can’t-miss networking opportunities.

How Credit Unions Can Cut BPO Costs and Deliver 24/7 Member Support with AI

Discover how credit unions are replacing costly BPOs with AI-powered solutions like Zingly.ai to reduce operational costs, increase CSAT, and provide seamless 24/7 member support.

Voicebots Are Just the Beginning: Why the Future of CX Demands Multimodality

Explore key takeaways from CMP Research’s Voicebot Prism and discover why resolution—not containment—and multimodal AI are reshaping customer experience. Meet Zingly at CCW Las Vegas.

Building the Future of AI-Driven Customer Engagement

Discover how Zingly’s AI-powered, compliance-first platform is redefining customer engagement. Explore Zingly’s intelligent architecture, eRAG innovation, multi-agent design, and why the future of…

Transforming the Customer Experience in Fintech with Zingly's Gaurav Passi

PayPod’s Kevin Rosenquist and Zingly.ai CEO Gaurav Passi explore AI, automation, and hyper-personalization in fintech customer experience

AI in Fintech: Mitigating Risk and Maximizing Value

Discover how fintech companies can harness Generative AI (GenAI) while mitigating risk and maximizing value.

Ticker News: Interview with Gaurav Passi

Zingly.ai CEO Gaurav Passi discusses AI-powered customer experience and CX innovation with Mike Loder on Ticker News

Live from Money2020: FintechFinance News

Explore AI trends, best practices, and automation strategies in financial services in this Money2020 interview on AI-powered customer experience

Finovate BFSI Demo

See how Zingly helps banks and financial services grow deposits, boost wallet share, and improve CSAT with AI-powered customer experience

CX Innovation Summit Keynote: Making CX a Competitive Advantage and Growth Driver in a Digital-First World

Gaurav Passi & Ahmad Elsawaf discuss AI-powered CX, automation, and evolving consumer needs in financial services at the GDS Summit keynote

The Future of CX is Collaborative: Data + GenAI + Humans

ABC News’ Rebecca Jarvis moderates a panel with Zingly.ai and Transamerica on AI, CX, and scaling personalized interactions

Agentic AI vs. Conversational AI: Better Together

Discover how Agentic AI and Conversational AI complement each other to deliver seamless, personalized, and action-driven customer experiences.

71% of Consumers Say Calling Customer Service Is More Stressful Than the Problem Itself, Zingly Report Finds

Zingly FORO survey confirms long hold times, abandoned calls and poor experiences still plague the outdated processes of customer service

Zingly Announces a Proven, Safe-AI Solution for Banks and Financial Institutions to Drive Revenue Growth with Cost Reduction

AI-driven platform helps financial institutions deliver personalized experiences to maximize customer acquisition, onboarding and wallet share in regulated environments

Primer: The Transformative Power of AI Agents Across Industries

Explore how AI-powered virtual assistants are transforming industries like banking, insurance, and healthcare by enhancing automation, personalization, and efficiency.

Zingly.ai Partners with Ascend Technologies to Drive Revenue Growth Through CX Transformation for Salesforce Customers in Complex Regulated Industries

Zingly.ai Partners with Ascend Technologies to Drive Revenue Growth Through CX Transformation for Salesforce Customers in Complex Regulated Industries

How to Operationalize Customer-Facing GenAI

5 steps to deploy and operationalize GenAI to improve CX

Digitizing Customer Experience: The Ultimate Guide (2024)

A comprehensive guide to digitizing customer experience in 2024, offering insights on trends, tools, and strategies for delivering seamless, personalized interactions.

Gen AI in CX: Amazing Business Radio Recap

Gen AI and Digital in the Contact Center. The future of CX

The Role of Live Agents In The Age of Gen AI

Why agents remain essential to the future of customer experience.

The top 6 customer experience (CX) pain points and what enterprises can do to solve them

Consumers frequently encounter these primary pain points. Addressing them is crucial for businesses to enhance customer satisfaction and loyalty.

Zingly launches a bold AI-driven future of customer experience for a world beyond 1-800 calls and chatbots

Zingly’s Collaborative Customer Experience (CCX) Platform puts the power of AI in customers' hands, ending today’s dreaded contact center experiences.

Modernizing Service Experiences With AI & Digital

Consumers are not yet content with the state of the digital and AI transformations... but they want to be.

Webinar On-Demand: Informationbanker Spotcast

Rutger van Faassen and Gaurav Passi discuss AI, data, and human expertise in CX. Learn how to eliminate friction, boost satisfaction, and drive growth

Webinar On-Demand: The Power of GenAI in CX

Zingly.ai CEO Gaurav Passi joins Shep Hyken to explore AI-driven CX, reducing friction, tackling FORO, and scaling personalized customer experiences

Webinar On-Demand: Operationalize GenAI

Learn best practices for scaling CX with GenAI. Zingly experts share insights on hyper-personalization, agent productivity, and revenue growth in this webinar

Revolutionizing CX in the Financial Services Industry

Discover how a century-old financial services leader partnered with Zingly to enhance customer experience, streamline operations, and drive growth.

It’s 2024, the world doesn't need yet another chatbot

Discover how Zingly.ai goes beyond traditional chatbots to build lasting customer relationships with its Gen AI-powered platform.

Non-disruptive innovation: Best practices for modernizing the customer experience

Explore how Zingly.ai transforms customer experience in finance through incremental innovation and personalized solutions.

Ensuring trust and integrity in generative AI

At Zingly, ensuring confidence in and accuracy of our AI-generated content is paramount

Shadow AI is undermining your CX strategy: Here’s how to fix it

The CX Pendulum Has Swung Too Far: Why AI Needs a Human Counterbalance

Transforming the Customer Experience in Fintech with Zingly’s Gaurav Passi

Conversations in Collaboration

Unlocking the Value of Customer Experience

A Look at CRM in 2025

Consumers find customer service as stressful as the initial problem, survey finds

71% of Consumers Say Calling Customer Service Is More Stressful Than the Problem Itself, Zingly Report Finds

Zingly’s AI for Financial Services Delivers Efficiency and Growth

Customers Are Suffering From FORO: Fear Of Reaching Out

Zingly.ai Expands Leadership Team with New CMO and CRO

Can Zingly Finally Solve The World’s Customer Experience Frustrations?