Our mission

Thinks Big. Starts Small. Learns and Adapts.

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‍Gaurav believes every customer relationship should be as easy as chatting with a friend – simple, trustful, and delightful. He recognizes that the key to achieving this mission at scale lies in the right combination of GenAI, human expertise, and data, enabling enterprises to provide hyper-personalization to their customers on an infinite scale.

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His vision for Zingly, shared with his cofounders, started with a single mission: to empower companies to build relationships with their customers bigger than business.

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Gaurav is a dynamic leader with over 25 years of end-to-end experience in the CX industry, spanning CRM, Cloud Contact Centers, and Unified Communications. He has helped top enterprises modernize their customer experience with many award-winning products. Before founding Zingly, Gaurav was President of Cloud Business at Avaya Inc., where he led global initiatives to reimagine operations, drive reinvestments in cloud, and integrate emerging technologies like AI and mobile.

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Notably, Gaurav was also CPO/EVP of Products, Technology, and Marketing at Five9, where he helped transform the company into an industry-leading Cloud Contact Center provider. Prior to Five9, he was Head of Products at Deutsche Telekom HBS (T-Mobile brand), launching a cloud unified communications offering. He also spent over a decade at Amdocs, most recently as Vice President of Products for the Customer Experience business unit, where he built next-generation customer experience and CRM platforms.

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Gaurav thrives on challenges, finding his creativity and drive peak when all roads seem lost, and he brings out the best in those around him. He loves golfing (though his daughters often beat him!) and cooking for friends and family at home.

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‍“It’s a blessing to work with fun, fearless people who wake up every morning challenging the status quo and loving the team we are on,” Gaurav says.

John is Co-Founder and Head of Products at Zingly.ai, where he leads the development of innovative products that harness the power of generative AI to forge lasting business relationships. Before joining Zingly, John served as Vice President of Product Management at Five9, overseeing strategy, development, and execution.

His leadership was instrumental in driving the growth of Five9 and solidifying its market position. Previously, John spent over a decade at Amdocs, managing a range of software solutions, and before that held product management roles at Clarify. His expertise has led to multiple customer care and support system patents. Skilled in strategic partnerships and product management, he has cultivated a broad network throughout his career and lives with his family in the seaside town of Capitola, California.

Piotrek Chojnowski is a design leader with a keen curiosity and a mission to make an impact. As a Co-Founder and Head of Design & Culture at Zingly.ai, he’s passionate about building relationships that transcend business by blending data, generative AI, and human insights. With over a decade of experience in UX and product design, Piotrek was instrumental in scaling Five9's design team to support the growing business. Before Five9, Piotrek was at Amdocs, focusing on user experience design.

He started his career by founding P’s Design Studio, where he honed his approach to design thinking. Piotrek holds a Master of Science in Computer Science from Wroclaw University of Science and Technology and an MS in Human-Computer Interaction from Universidad de Granada. Piotrek resides in Nashville, Tennessee, and is a dedicated father and husband to his family of five. He loves to spend time in the great outdoors, coaching youth sports and designing board games.

Jafar Adibi is the Head of AI and Technology at Zingly.ai, where he’s focused on building personalized large language models (LLMs) to transform sales, onboarding, and support teams, driving Zingly's cutting-edge generative AI solutions. Jafar has over 25 years of experience in directing engineering and scientist teams to build innovative products with focus in AI and data science. He also serves as an investor and advisor in a few digital health startups which improve quality of healthcare through innovative AI-enabled solutions and is the President of the Computational Thinking Alliance, advocating for the integration of AI and computational thinking in education globally.
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Previous leadership roles include Head of Data Science and AI at Talkdesk, where he led the intelligent Talkdesk IQ platform development, and CTO & Co-Founder of Reunify, which revolutionized customer engagement using predictive analytics. He is also a former research scientist at the  PwC and USC/ISI  where he designed and developed novel link discovery systems to find hidden relations among seemingly unrelated entities with applications in fraud detection, business intelligence and viral marketing. 
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Jafar holds a Ph.D. and an M.S. in Computer Science from the University of Southern California. His work has led to groundbreaking innovations, publishing several papers and earning multiple AI and data science patents and awards. He lives in southern California and is dedicated to inspiring the next generation of AI thinkers.

Brian Schnack is the Head of Customer Success at Zingly.ai, leading an innovative team redefining customer engagement through generative AI, helping businesses create seamless connections and build relationships that foster loyalty. Before joining Zingly, Brian spent over seven years at Five9, where he was instrumental in leading strategic partnerships and developing the company's market-leading ISV Marketplace.

Prior to that, he was at Amdocs, where he was responsible for customer management solutions. Brian holds a B.A. in Russian and Economics from the University of Iowa and attended the United States Military Academy at West Point. He lives in Capitola, California, and is active in the rugby community, actively playing and coaching youth teams and serving on the boards of Silicon Valley Rugby and Northern California Rugby.

Pat Oldenburg is the Chief Marketing Officer at Zingly.ai, overseeing product marketing, communications, brand development, demand generation, and sales enablement. His dynamic leadership inspires the team to ensure the platform's groundbreaking relationship-building tools resonate and thrive in the global market. With over 20 years of experience in enterprise and cloud software marketing, he has led successful teams at multibillion-dollar public companies and high-growth, venture-backed startups.

Most recently, Pat was VP of Global Demand Generation at Motive. Pat has also held leadership roles in digital marketing, operations, content, and customer marketing at ServiceMax, Five9, McAfee, and EMC Corporation. Pat holds an M.B.A. from Santa Clara University and a B.A. in Communication from the University of California, San Diego. He lives in the San Francisco Bay Area with his wife and two children. Pat enjoys outdoor activities like golf or jogging and taking his kids to play sports in his free time.

Gary Chan is Chief Revenue Officer at Zingly.ai, overseeing GTM & Sales strategy, Customer & Partner Development, and Market Expansion. Driven by a growth mindset and servant leadership style, he inspires his teams & customers to think differently to achieve desired outcomes & performance. With over 12 years experience in financial services & SaaS sales, he has led successful teams at some of the most exciting high-growth, venture-backed startups.

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Gary was most recently Head of Sales at EasySend. Prior to that he was a founding sales leader at Glia and pioneered Digital Customer Service for Financial Institutions. Gary started his career on Wall Street in Fixed Income Trading at Citi.

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Gary lives in NYC with his lovely wife, electric newborn son, and two conspiring cats. You can otherwise find him enjoying a round of golf, karting & sim racing, or attending a live music event in the greatest city in the world.