Your Ultimate CCW Las Vegas 2025 Field Guide

Top AI Sessions, Zingly Booth 221, Power Moves & Pro Tips for Surviving (and Thriving) at CCW

If you’re heading to Customer Contact Week (CCW) Las Vegas 2025, consider this your insider map to doing it right. Caesars Forum will be packed with the brightest minds in CX—and plenty of buzz around AI, digital transformation, and operational excellence.

With hundreds of sessions and miles of expo floor to cover, planning ahead is essential. Here’s your go-to field guide to help you maximize learning, networking, and hands-on discovery—especially if you’re interested in how AI is driving smarter, more scalable CX.

Where to Stay & What to Pack

Want to stay close to the action? Book (or double-check) your reservation at Caesars Palace, Harrah’s, or The LINQ—they’re the shortest walk to Caesars Forum via the connected promenade.

Pack smart:

• Portable charger (or grab one at Booth 221)
• Comfy shoes—non-negotiable for long expo days
• Refillable water bottle
• Notepad or notes app—you’ll want to capture insights in real time

💡 There are great seating and charging areas between the two main expo halls. They’re perfect for a break or a quiet email check-in.

Visit Zingly.ai at Booth 221

This is your front-row seat to see how Agentic AI is changing the game for customer experience in banking, healthcare, insurance, and beyond.

At Booth 221, you’ll experience:

• Live product demos of Zingly’s next-gen CX platform
• Interactive previews of our latest innovations
• Giveaways, premium swag, and daily raffles (including your chance to win a brand-new iPad Air)
• Friendly Zingly experts ready to talk about what’s next in customer service, support, and growth

Just look for the glowing green banners on the main expo aisle.

Join Us: Zingly Workshop on Tuesday at 1:30 PM

📍 Workshop Room C | Tuesday, June 10 @ 1:30 PM

Session: Agentic AI in CX – Separating Myth from Fact

This interactive session is built for CX leaders who want more than just AI buzzwords. Learn from executives in finance and healthcare as they share real results and hard-won lessons deploying Agentic AI at scale.

You’ll leave with:

• A clear understanding of how Agentic AI differs from traditional automation
• Common implementation pitfalls—and how to avoid them
• A practical business case you can tailor for your organization

📌 If you’re exploring how to scale personalized service while driving growth, this is a must-attend.

Kick Off Tuesday with the CCW 5K

Start your day with movement, fresh air, and great company. Zingly is joining the official CCW 5K on Tuesday morning—and we’d love to run (or walk!) with you. It’s a fun, low-key way to make new connections before the conference ramps up.

AI-Focused Sessions to Bookmark

Planning your agenda? Here are some standout sessions exploring how AI is reshaping service, support, and customer intelligence:

✅ Monday, June 9

• AI for Customer and Employee Experience – Workshop led by Nicole Kyle of CMP

✅ Tuesday, June 10

• AI Analytics That Work: Beyond the Hype
• Self-Service 3.0: The Next Era of AI-Driven Customer Interactions
• Voices of Transformation: How AI Leaders Are Redefining the Contact Center

✅ Wednesday, June 11

• Think Tank: Unlocking Real-Time Customer Intelligence with GenAI
• Executive Insights: AI That Actually Delivers
• Contextualizing the Contact Center with GenAI

✅ Thursday, June 12

• Agentic AI 101 – When Bots Become Adaptive Problem-Solvers
• In the Queue: Balancing Human Agents and Agentic AI
• The Real-World Journey of Generative AI at American Airlines

💡 Pro tip: Use the mobile app to build your personal schedule and get reminders.

After-Hours Networking Highlights

Make space for fun—it’s where the best conversations happen.

• Monday @ 6:00 PM – Welcome Party
• Wednesday @ 6:00 PM – CCW Excellence Awards Gala
• Wednesday @ 8:00 PM – TransPerfect CCW After Party

These are great chances to deepen connections, follow up on session conversations, and meet fellow CX changemakers.

Quick-Start Checklist for CCW Success

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✨ See You at Booth 221

Whether you’re here to discover the latest in AI, sharpen your CX strategy, or just score some solid booth swag—Zingly is ready to connect.

🧠 Don’t miss our Tuesday workshop at 1:30 PM

📍 Stop by Booth 221 for a full demo and raffle entry

🎁 Recharge, learn, and experience what Agentic AI can do for you

This is the year to rethink what’s possible in customer experience—and Zingly is here to help lead the way.

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