Solutions
Airlines & Travel
Deliver fast, flexible, and personalized service across every traveler touchpoint. Whether travelers call, chat, or message, Zingly automates routine requests, accelerates complex resolutions, and keeps your agents focused where it matters most. Every interaction is captured and carried forward in a persistent digital Room so context is never lost.
Automate Routine Inquiries at Scale
Reduce pressure on your contact center by resolving high-volume traveler needs such as checking flight status, adding baggage, or requesting a seat instantly across voice, chat, and SMS. Whether a traveler calls or types, Zingly’s Agentic AI Buddy keeps every interaction consistent and synced in one persistent thread.
- 24/7 support across all digital and voice channels
- Calls are captured and linked to the same digital thread for seamless continuity
- Consistent brand tone and accurate information
- Fully compliant, low-effort automation
Eliminate After-Hours Support Costs
Provide always-on service without relying on costly third-party call centers. Zingly completes real tasks overnight such as canceling or rebooking flights, checking mileage refunds, or filing initial lost baggage claims without needing a human in the loop.
- Completes multi-step workflows end-to-end
- Integrates with reservation, loyalty, and support systems
- Maintains empathy and clarity across every touchpoint
Accelerate Complex Travel Resolutions
When a traveler needs to change a multi-leg itinerary, request medical accommodations, or dispute a charge, Zingly blends automation and human support. Persistent digital threads ensure agents and travelers never lose context, even if the conversation starts on the phone and continues over chat or SMS.
- Guided agent playbooks for complex or regulated workflows
- Escalation with full context and no requalification
- One continuous conversation across all channels
Increase Ancillary Revenue Through Personalized Outreach
Zingly identifies upsell moments such as seat upgrades, baggage add-ons, or trip insurance and reaches out through the right channel at the right time. Travelers engage in a persistent thread that keeps conversations alive from pre-trip to post-travel.
- Contextual AI-driven campaigns
- Conversion-friendly nudges based on loyalty data and itinerary
- Revenue generation without adding sales headcount
Boost Traveler Satisfaction with Consistent, Fast Service
Passengers want answers, not frustration. Zingly increases CSAT and reduces friction by resolving issues instantly and making transitions between AI and agents seamless.
- ~14% CSAT improvement from faster, clearer support
- Fewer handoffs and escalations
- Persistent engagement threads for easier follow-ups
How Zingly Works with Airlines
Zingly connects to your existing tech stack and delivers on-brand, secure, and scalable AI service without adding IT complexity.
- Enhanced Retrieval-Augmented Generation (eRAG) for accurate responses
- Safe AI built to meet aviation and data security standards
- Voice calls are transcribed and synced into the Room for unified context across all interactions
- Persistent digital threads enable continuity and transparency
.webp)
%202.svg)